At CleanWithNuelly (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.cleanwithnuelly.co.uk or use our cleaning services in London.

By accessing our website or booking our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Contact Details: Name, email, phone number, and address when you book a service or request a quote.

• Service Preferences: Cleaning frequency, special requests, or access instructions.

Non-Personal Information

• Website Usage: IP address, browser type, pages visited (via cookies).

• Device Data: Operating system, device type (for analytics).

2. How We Use Your Information

We use your data to:
✔ Provide, schedule, and invoice cleaning services
✔ Communicate booking confirmations, reminders, or updates
✔ Improve our website and customer experience
✔ Comply with legal obligations (e.g., tax records)

We do not sell or rent your personal data to third parties.

3. Data Sharing & Disclosure

We may share information with:

• Service Providers: Scheduling software, or cleaners (only what’s necessary).

• Legal Compliance: If required by UK law (e.g., HMRC, court orders).

4. Data Security

We implement measures to protect your information:

• Encryption: SSL-secured website and payment systems

• Access Controls: Staff training and limited data access

• Secure Storage: Password-protected systems

5. Your Rights (Under UK GDPR)

You have the right to:
🔹 Access the personal data we hold about you
🔹 Correct inaccurate information
🔹 Request deletion of your data (unless legally required to retain)
🔹 Opt out of marketing communications

To exercise these rights, email hello@cleanwithnuelly.co.uk.

6. Third-Party Links

Our website may link to external sites (e.g., payment portals). We are not responsible for their privacy practices.

7. Policy Updates

We may update this policy periodically. Changes will be posted here with a revised “Last Updated” date.

8. Contact Us

For questions about this Privacy Policy or your data:

📧 Email: hello@cleanwithnuelly.co.uk
📞 Phone: 07562 564000